Frequently Asked Questions.

As a professional short term rental management agency we offer a wide range of services to ensure the success of your short-term rental property. Our dedicated property managers thoroughly understand your property, while our professional photography and profile creation highlight its best features. Our revenue and occupancy optimization systems aim to optimize occupancy and enhance visibility through strategic dynamic pricing and cross-platform marketing which includes platforms like Airbnb, Trivago, booking.com, Vrbo and many more. We manage all aspects of your listing, bookings, and guest interactions, including vetting,  24/7 communication and cleaning. 

Additionally, we provide convenient services such as linen and towels for each stay, and household and toiletries packs. We coordinate all necessary maintenance and conduct regular property inspections to keep your home in excellent condition. If your property is unfurnished, we can help you furnish it to make it guest-ready.

Yes, we take care of everything from A to Z. Your dedicated property manager will manage the set up of your property from fire safety compliance, STRA registration, listing creation, professional photoshoot to welcoming your first guest. We also offer professional furnishing service that aims at highlighting key characteristics of your property whilst improving its financial performance and guest experience. For more information go to STR solutions & tips and download our free “STR Ready Information Booklet” or alternatively send us your inquiry to info@omegaproprtyhosts.com.au and one of our property managers will get in touch with you. 

As your short term rental property manager we handle everything from cleaning, linen and even provide your guests with toiletries and essential household items. We also guide you through the required set up of your property and provide you with the list of items which we know are essential for your properties success. 

Yes, having insurance is mandatory for listing your property online. It is important to note that the insurance coverage is Holiday Rental Insurance, which protects against third-party death and injury on the property. If you need more information please send us an inquiry to info@omegapropertyhosts.com.au

While self-managing a property may seem like a cost-saving option in the begging, the reality can be quite different. Managing reservations, new bookings, cancellations, and guest communications, along with monitoring prices, can quickly become a full-time job. On top of that, responsibilities such as guest support, maintenance, cleaning, and linen management add to the already busy workload. Additionally, staying compliant with the ever-changing regulations for short-term rentals can be challenging, potentially leading to your property being listed without meeting all necessary requirements. 

Yes we do.

Although our primary expertise lies in short-term rental accommodation management, as a licensed real estate agency, we also offer and manage residential properties on a long-term basis. Our commission rate for long-term property management is 5%.

Unlike many property management firms, we pay our clients weekly because we believe that strong cash flow leads to happy clients. The owner payout is calculated after all expenses, such as marketing platform commissions, cleaning fees, and damage liability waivers, have been deducted. In addition to the weekly payments, all our clients receive a financial performance report once a month that compares their property's performance to the suburb average and provides a forecast for the upcoming period.

We calculate our commission by applying a systematic, step by step process to ensure that all other expenses are paid prior to deduction of our commission.

Step 1 : Booking Platform such as Airbnb & Booking.com charges their commission rate which could range from 3% and up to 15%.

Step 2: We deduct cleaning fee, damage waiver and any applicable credit card processing fees. This leave us with gross owner payout figure.

Step 3: Lastly we deducts our applicable commission percentage from the gross owner payout figure.

Step 4: Once our commission has been deducted the owner net payout is deposited in to the owners nominated account.

When we developed our management packages, we prioritized providing our clients with exceptional value for every cent they invest with us. However, certain items such as compliance establishment, home insurance, and repairs are not included in our packages.

If you have any questions regarding these excluded items, please do not hesitate to contact our team. We are here to assist you with any concerns or inquiries you may have.

To ensure our clients receive above market average returns we firstly undertake a Comparative Market Analysis (CMA) which allows us to establish a benchmark daily rental rate. We then integrate our dynamic price optimization software to enhance the overall annual return and elevate it by minimum of 30% when compared to long term rentals. Our advanced Pricing Optimization Software gives us a significant edge in the market. By analyzing high-demand periods, we can set prices to maximize revenue. During low-demand times, we employ competitive strategies and promotional offers to attract more customers. This tool helps us develop the best pricing strategy for each property, leading to more bookings and higher profitability.

Both of our packages are designed to enhance your property's financial performance and elevate it to the next level of wealth generation. However, we recognize that many of our clients have full-time commitments, making it challenging to manage emergency call-outs and essential restocking. Our Complete Investor Package addresses these needs by including everything a busy investor would require, such as free emergency call-outs, essential household kits, and complimentary professional photography and listing creation valued at $899.00.

All our clients receive an end-of-year financial statement detailing their income and all expenses paid. This comprehensive report enables you to make more informed financial decisions as you move into the new financial year.

Once you sign up to one of our management packages we will commence getting your property ready to receive its first guest. The onboarding process consist of several steps and will take anywhere from one and up to two weeks. The onboarding steps are as followed:

• Step 1 - STA Registration and Fire Safety Compliance

• Step 2 - Property Styling and deep clean.

• Step 3 - Listing Creation & Dynamic Price Point Optimization

• Step 4 - First Booking Received.

Short-Term Rental Accommodation (STRA) registration refers to the process required by some jurisdictions for property owners or managers to register their properties when they are used for short-term rentals. This registration is part of regulatory efforts to manage the impact of short-term rentals on local communities, ensure safety standards, and maintain accurate records for taxation and compliance purposes.

As you property manager we will manage the registration prosses from start to finish so that you don’t have to lift a finger.

The initial registration fee is $66.00 AUD. Following the initial registration there will be a $26.00 annual renewal fee.

Obtaining a fire safety compliance certificate is a mandatory part of the STRA registration process. While the procedures for private houses and apartments are largely similar, there are some slight differences. As your property manager, we will engage certified fire technicians to inspect your existing smoke alarms and, if necessary, install additional ones to ensure compliance.

Furthermore, we will install emergency evacuation diagrams in every bedroom and at each entry door. For apartments, we will also add a certified portable fire extinguisher and fire blanket in the kitchen area. This ensures your property meets all safety regulations and provides peace of mind for you and your guests.

All our guests will be provided with emergency information booklet detailing emergency contact numbers and evacuation procedure.

This will largely depend on the size of the property and the current state of the fire safety systems. As a basic cost guide please see the cost breakdown below:

• STA Registration - $66.00 for the initial registration

• Fire Safety Compliance - $600.00 this includes smoke alarm, emergency evacuation diagrams, portable extinguisher, fire blanket and initial certification.

• Initial Deep Clean & Property Inspection - $400.00 this includes professional deep clean of your property to ensure it is ready for photoshoot and to receive its first guest.

• Listing and Dynamic Pricing Development and Photoshoot - $899.00 this includes engaging professional property photographer to complete listing photos and edit them to capture every unique character of your property. (If you signed up to the complete investor package this is on us and is removed from your initial onboarding costs)

Yes you can.

Please mindful however to ensure your place is cleaned properly. This includes a thorough clean of all the appliances, flooring, bedding, bathrooms and general clean of all the dry wall and floor surfaces including skirtings, hardware, paintings. As your property manager we will inspect the property before the photoshoot to let you know if its been cleaned accordingly.

For moe information regarding deep clean inclusions and requirements please contact us on info@omegapropertyhosts.com.au